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 Jason
Wolf is an entrepreneurial executive, an explorer of organizations
and a radical catalyst for organizational health and effectiveness,
sustaining performance and cultures of service. He was recently named the
Executive Director of The Beryl Institute where he will
provide
direction and leadership in expanding the Institute’s services and
outreach and driving its vision to become a globally recognized
thought leader in addressing customer service and the patient
experience in health care.
With over 16 years of leadership and consulting experience, Jason
has led major initiatives both as an internal Organization
Development leader for two Fortune 500 companies and in external
consulting roles working with numerous organizations in the public,
private and not-for-profit sectors.
Jason comes to
The Beryl Institute after six years with the Hospital Corporation of
American (HCA) as the Director of Organization Development where he
designed and led the Organization and Leadership Development
strategies for 45 facilities and 45,000 employees at one of the
nation’s largest healthcare service providers. At HCA, Jason
played a vital role in creating collaborative efforts across
geographic and functional boundaries to address the challenges and
opportunities of the HCAHPS initiative and the patient experience.
Prior to joining HCA, Jason founded and ran his own consulting firm,
4results, which specialized in organizational transformation,
service culture and executive team development and served as Leader
of Organization Effectiveness at Owens Corning – INTEGREX, where he
was responsible for developing the cultural architecture for this
external-facing service organization.
Jason
is a sought after speaker in both academic and professional settings
from ACHE to the Academy of Management, a seasoned consultant on
such topics as sustaining high performance, building cultures of
service, organization change, and leadership and an author with
numerous articles and publications include the upcoming
Handbook on Organization
Development in Healthcare: A Guide for Leaders.
He currently serves as a Professorial Lecturer at American
University's School of Public Affairs and has also served as a
Lecturer at Vanderbilt University's Peabody College. Jason was a
member of the Board of Trustees of the Organization Development
Network from 1999-2002 and is a new Associate of the Taos Institute.
Jason completed his Ph.D. in Organization Development from
Benedictine University where he explored the sustainability of high
performance cultures in hospitals. He holds a M.Ed. in Human
Resource Development from Vanderbilt University and a B.S. in
Foreign Service from Georgetown University.
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